About us

We are experts in evaluating customer experience both in the digital and brick-and-mortar worlds. Get an honest, in-depth insight into your business through the eyes of your customers and see what else you can do to create a unique shopping experience for your brand enthusiasts. Discover a full spectrum of market research services performed with the highest level of integrity with Cooach CX.

Our team

At Cooach CX we are passionate about assisting our clients in delivering world-class experience for their customers at every touchpoint. 

Katarzyna Podlejska, CEO

 +34 677 736 613

Agnieszka Naglik, Sales Manager

Magdalena Reimann, Processes & IT Support

Marta Giera, Operations Manager

Monika Herman, Project Manager

Magdalena Skórkiewicz, Field Manager

Pernilla Helmersson, Project Coordinator

Justyna Polanowska, Project Coordinator

Auditor

Are you our next auditor? 
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CUSTOMER EXPERIENCE PLATFORMs that we use

SHOPMETRICS

A platform for quality-of-service and experience management. Includes a streamlined toolset and consistent modules for Customer’s Analytics, Observer’s Portal and Project Management.

MOBIAUDIT

A multipurpose online / offline survey and data collection platform that enables easy, instant and accurate mobile data collection and delivery.

BACK OFFICE

An experienced, dedicated and unified team of project managers, field managers, proof-readers and certified auditors.

SALESFORCE

An integrated CRM platform that gives all our departments a single, shared view of every customer with its own unique needs.

SLACK

A business communication and digital coworking platform with persistent chat rooms (channels) organized by topic, private groups, and direct messaging.

We are a part of
Cooach Group

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