Customer cases

Pszczółka

Pszczółka is a Polish fastest growing chain of DIY-stores located in smaller cities, with a wide range of DIY products. The variety of assortment makes Pszczółka a shopping destination for all types of customers from handymen to families. Company mission is focused on delivering professional advice and service as well as providing a friendly shopping environment.

BEE WORKING HARD AT HOME AND IN THE GARDEN!

Cooach CX started co-operation with Pszczółka by defining customer service standards. During regular mystery audits we verify compliance with internal rules and guidelines and we find out pain points, improvement areas and development needs in the area of customer experience. Via close co-operation with our partner, Pszczółka receives a solid training and development support for its salesforce in brick & mortar locations spread all over Poland. Every day we assist in closing existing customer satisfaction gaps. Cooach CX benchmarks customer service standards across Pszczółka’s regions and locations to look for patterns and trends. Our objective is to enhance efficiency of Pszczółka’s franchise partners aimed at bottom line improvement.